Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy explains how BuxIQ's subscription billing, cancellations, and refunds work. By subscribing to BuxIQ Pro, you agree to this policy. This policy supplements our Terms of Service.

2. Free Plan

BuxIQ's Free plan is free forever. No payment is required. No cancellation is needed. You can delete your account at any time from Settings > Account > Delete Account.

3. Pro Plan & Family Plan Billing

BuxIQ Pro is billed monthly or annually (if annual billing is selected). Billing begins on the date you subscribe and recurs automatically on the same date each month or year.

• Monthly: Billed every 30 days. ₹299/month (India) or local currency equivalent.
• Annual: Billed once per year. ₹2,499/year (India) — a saving of 30% vs monthly.
• Currency: Indian users are billed in INR via Razorpay. International users in their local currency via Stripe.

Family Plan Billing

• Monthly only: ₹499/month (India) or local currency equivalent. No annual Family Plan option at this time.
• Billing applies to the household Owner only. Other household members do not pay separately.

4. Cancellation

You may cancel your BuxIQ Pro subscription at any time. To cancel:

• In the app: Settings > Subscription > Cancel Subscription
• By email: Email support@buxiq.app with subject "Cancel Subscription — [Your registered email]". We will process within 2 business days.

Upon cancellation, your Pro access continues until the end of the current billing period. You will not be charged again after the cancellation date. Your data is retained for 30 days after cancellation, after which your account reverts to the Free plan. Your transaction history and financial data are preserved.

5. Refunds

General Rule: BuxIQ does not provide refunds for partial billing periods.

Exceptions — You are entitled to a full refund if:

• You were charged after cancelling and within the billing cycle (duplicate charge)
• A technical error on BuxIQ's side resulted in an incorrect charge
• You are a new subscriber requesting a refund within 7 days of your first Pro payment and have not actively used Pro features

To request a refund, email support@buxiq.app with subject "Refund Request" and include your registered email and reason. We will review and respond within 5 business days.

Consumer Protection: Nothing in this policy limits rights you may have under applicable consumer protection law, including the Consumer Protection Act, 2019 (India).

Annual Plan Pro-Rata

If you subscribed to the annual Pro plan (₹2,499/year) and wish to cancel mid-year, your Pro access continues until the annual renewal date. No partial refund is issued for unused months within a paid annual period, except where required by applicable consumer protection law. You will not be charged again at renewal if you cancel before the renewal date.

Family Plan Cancellation

When the household Owner cancels the Family Plan, all household members lose Family Plan features at the end of the current billing period. Members retain their individual accounts and personal transaction data. The household Owner can downgrade to Pro (₹299/month) to retain personal Pro features while discontinuing Family features. Child accounts created under the Family Plan will revert to view-only mode (no new transactions) until the parent subscribes again or deletes the child account.

6. Failed Payments

If your payment fails, BuxIQ will retry the charge for up to 7 days. During this period your Pro access continues. If payment is not recovered within 7 days, your account automatically reverts to the Free plan. No data is deleted during the grace period.

7. Contact

For refund or billing questions: support@buxiq.app

For data and privacy questions: grievance@buxiq.app

BuxIQ, Salem, Tamil Nadu, India